Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can replace broken garage door springs the same day you call. Our service vehicles are stocked with the most common spring sizes and types, allowing our technicians to complete repairs in a single visit. For standard torsion spring replacements, the job typically takes 1-2 hours from arrival to completion. If you have an unusual spring size or type, we may need to order parts, but we'll always communicate this upfront and schedule a convenient time for the repair. For emergencies, we offer 24/7 service with priority response times—just call (407) 794-9023 and let us know it's urgent.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to wear and tear from repeated use. The average torsion spring is rated for approximately 10,000 cycles (one cycle = one open and close), which translates to roughly 7-10 years of typical use. Several factors can accelerate spring failure including rust and corrosion (especially in humid Florida climates), improper spring size or tension, lack of maintenance, and temperature fluctuations. Signs your springs may be failing include the door feeling heavier than usual, loud squeaking, visible gaps in the spring coils, or the door opening unevenly. If you notice any of these signs, call us for an inspection before the spring breaks completely.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options to help make your new garage door investment affordable. Options include same-as-cash financing for 6-12 months, extended payment plans with low monthly payments spread over 24-60 months, and special programs for customers with less-than-perfect credit. During your free estimate, our technician can explain all available financing options and help you find a plan that works for your budget. Call (407) 794-9023 to schedule your free consultation.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Raynor. As a brand-authorized dealer, we have access to the full range of styles, materials, and features from each manufacturer. We also install garage door openers from LiftMaster, Chamberlain, Genie, and others, including smart openers with WiFi and smartphone integration.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door takes 4-6 hours. This includes removing your old door (if applicable), installing the new door panels, setting up the track and hardware, installing and programming the opener, and testing all safety features. We always aim to complete installations in a single visit so you're not left without a functioning garage.

Question 6

Do you provide emergency garage door service?

Accepted Answer

Yes, we offer 24/7 emergency garage door service for situations that can't wait. Common emergencies include doors stuck open, doors stuck closed, broken springs, doors off track, and break-in damage. Our emergency technicians are equipped with common parts and can often complete repairs on the first visit. We typically arrive within 60-90 minutes. For immediate assistance, call (407) 794-9023.

Question 7

What is included in your maintenance service?

Accepted Answer

Our comprehensive 25-point maintenance service includes visual inspection of all door components, lubrication of all moving parts, tightening of all hardware and fasteners, testing and adjustment of spring tension, inspection and testing of safety features, weather seal inspection, opener inspection and adjustment, and a written report with recommendations. We recommend maintenance once per year for residential doors.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Yes, absolutely. Garage Door Ocoee is fully licensed and insured in the State of Florida. All our technicians are background-checked, drug-tested, and trained in proper safety procedures according to OSHA guidelines. We carry comprehensive general liability insurance and workers' compensation coverage, protecting both our team and your property.

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